FAQs
How can I get in touch?
Please share any customer enquiries at our social media channels on Facebook and Instagram. We aim to respond within 24-48 hours.
How long will my order take to be delivered?
Orders usually take 2-3 working days.
How can I track my order?
You will receive an e-mail or SMS when your order is shipped.
What are your delivery charges?
West bank: 20 ILS, Jerusalem 60 ILS, Occupied lands: 75 ILS.
Can I use my gift card to purchase online?
We are not currently accepting gift cards online. Please check the website for any updates on this.
Do you offer product assembly?
For the larger fitness equipment items and bikes, we will assemble the product for you at your request.
What is the refund and exchange policy?
Refunds:
a) Refunds are acceptable within a period of 7 days of purchase (as per invoice date).
b) All Credit/Debit Card refunds will be credited back to the original payment card used for the transaction.
c) It may take up to 5 working days to process your refund after we have received your returned item(s).
d) It may take up to 5 to 21 days for the amount to reflect in your Credit/Debit Card after the refund is processed.
e) The product must be in its original packaging and in a sellable condition with relevant tags attached. Goods found to be dirty, stained, damaged, torn, or abused will not be entertained for refund.
f) For hygiene reasons, the following products cannot be returned once their packaging has been unsealed: shoe soles, socks, sport bras, underwear, swimwear, cleaning accessories, and any hygiene products.
g) Shipping fees are not refundable. However, if the refund is due to a manufacturing defect or damage of product during delivery, the service and delivery charges are fully refundable. VAT on the product will also be refunded.
Exchange:
a) Exchanges are acceptable within 14 days of purchase (as per invoice date).
b) The exchange product value should be equal to or higher than the original purchase.
c) The product must be in its original packaging and in a sellable condition with relevant tags attached. Goods found to be dirty, stained, damaged, torn, or abused will not be entertained for exchange.
d) Only one exchange per product is allowed within 14 days of purchase.
e) For hygiene reasons, the following products cannot be returned once their packaging has been unsealed: shoe soles, socks, cleaning products.
f) There are no extra shipping charges for the item to be exchanged – free for one-time only.
Company Rights:
Please note, R&H Sports Investment reserves the right to refuse refunds and/or exchanges on items that are:
• Unfit for resale
• Exchange made outside the 14-day time frame
• Refund made outside the 7-day time frame.
Such cases will not be accepted. Products will be sent back to the customer, and shipping cost will be charged to the customer accordingly.
Can I return items purchased online, in store?
Yes, if you have a valid receipt and your purchase meets the criteria in our refund and exchange policy.